QE Technical Lead – Contact Center Platforms

QE Technical Lead – Contact Center Platforms

Location: Toronto, ON

Work mode: 4 DAYS HYBRID

Skills:

• Expertise in QE with Contact Center platforms.

• IVR/Routing Automation using Cyara, Hammer etc.

• Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them).

• Agent Desktop Automation.

• Java core.

• Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.

• Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse) etc.

• Experience working in a structured scaled Agile environment.

• Strong knowledge of AWS Amazon Connect is a plus.