Quality Assurance Analyst

Summary

Performs quality audits and evaluates processes to ensure compliance and service standards in a healthcare or BPO setting.

Key Responsibilities:

Conduct quality audits and evaluate processes and interactions
Ensure adherence to compliance, service standards, and company policies
Identify areas for improvement and provide actionable feedback
Collaborate with Operations and Training teams to enhance overall performance
Analyze trends and quality metrics to drive continuous improvement initiatives
Prepare and present audit findings, reports, and recommendations to stakeholders
Monitor performance against quality benchmarks and key performance indicators (KPIs)
Support calibration sessions to ensure consistency and accuracy in evaluations
Assist in developing quality frameworks, scorecards, and process documentation
Participate in root cause analysis and corrective action planning

Ideal Candidates:

Strong analytical and problem-solving skills
Excellent attention to detail
Effective communication and reporting abilities
Experience in QA, auditing, or compliance is a plus
Background in Healthcare or BPO is preferred
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
Ability to interpret data and generate meaningful insights
Strong organizational and time management skills
Ability to work independently and collaboratively in a fast-paced environment
Knowledge of healthcare regulations, quality standards, or compliance requirements is an advantage
Adaptable, proactive, and committed to continuous learning and improvement

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