Quality Assurance Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job title: Associate, Quality Assurance

Work Hours – 8:00am – 4:30pm

Hourly Rate - $16/hr plus benefits

Work Location Onsite – Helena, MT

Purpose:

The primary focus of this position is the review of data entry for accuracy and the review of phone calls based on a script. Primary tasks would include but not limited to, quality monitoring on Medicare claim data entry; provider selections for members; provider enrollments; phone call etiquette. Responsibility will also include managing front desk/reception area.

Secondary duties would include the following:

• Third Party Liability quality audits
• Sending daily/weekly/monthly reports
• Assisting in updating Desk Level Procedures
• Provide support to various departments as needed to meet deadlines
• Acting as back-up to other team members
• All other duties as assigned

Requirements:

• H.S. Diploma or GED
• MS Office – Outlook, Word, Excel

Preferred Experience:

• 2+ years quality assurance experience
• Medicare/Medicaid and/or Health Insurance experience

Competencies:

• Individuals with a Client, Customer, and/or Stakeholder Focus
• Results-oriented attitude
• Interpersonal Skills and Teamwork
• Courage and Commitment
• Professional demeanor, excellent communication and interpersonal skills, strong organizational skills
• Good written and verbal communication skills
• Basic computer application skills including Microsoft Office
• Ability to organize and prioritize work to meet deadlines
• Customer Focused

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.