Quality Assurance Coordinator

Franklin Park at Greenbelt Station
Greenbelt, MD

Make an Impact Where It Matters!

Are you a detail-oriented problem solver who thrives on organization, communication, and getting things done? Do you enjoy tackling challenges, coordinating solutions, and making a positive difference in the lives of residents?

Franklin Park at Greenbelt Station is seeking a motivated and resourceful Quality Assurance Coordinator to join our Resident Services team!

As one of the area's largest apartment communities, Franklin Park offers a fast-paced, dynamic environment where no two days are quite the same. In this key role, you'll work across departments to coordinate housing inspections, address compliance concerns, resolve escalated resident issues, and ensure important matters are followed through to completion.

We're looking for someone who takes ownership, pays attention to the details, and knows how to turn challenges into solutions.

What You'll Do

• Coordinate and track housing inspections, municipal code violations, abatement requirements, and related compliance matters to ensure timely resolution.

• Serve as a primary point of contact for City of Greenbelt inspectors, local housing authorities, and other involved parties.

• Partner with maintenance leadership to coordinate necessary repairs, monitor progress, and ensure accurate documentation.

• Manage and track rent escrow cases, working closely with the Accounting Manager to ensure issues are addressed and documented before scheduled court proceedings.

• Investigate and help resolve escalated resident concerns, providing professional, responsive communication throughout the process.

• Conduct apartment inspections to assess maintenance concerns, sanitation conditions, pest control activity, and other property-related issues.

• Maintain organized records, tracking systems, inspection reports, and supporting documentation.

• Collaborate with property management, maintenance, accounting, and resident services teams to ensure effective communication and timely follow-through.

• Provide support and documentation for legal proceedings as needed.

• Participate in a rotating on-call schedule to assist with after-hours maintenance emergencies.

What We're Looking For

The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities in a busy residential property management environment.

• Bachelor's degree or 1 to 2 years of relevant professional experience, or an equivalent combination of education and experience.

• Exceptional organizational skills and attention to detail.

• Strong written and verbal communication skills, including the ability to navigate sensitive or challenging conversations professionally.

• Excellent follow-through and the ability to manage multiple projects, deadlines, and competing priorities.

• Strong problem-solving skills and the ability to evaluate information, identify solutions, and make sound decisions.

• Proficiency with Microsoft 365, including Outlook, Excel, Word, and Teams.

• Ability to work independently, take initiative, and coordinate effectively with multiple departments.

• A customer-focused approach and a commitment to providing outstanding resident service.

Experience in multifamily property management, apartment inspections, housing compliance, resident relations, or maintenance coordination is especially valuable.

Why Franklin Park?

At Franklin Park at Greenbelt Station, you'll be part of a team responsible for maintaining a large, established residential community in Greenbelt, Maryland.

This is an opportunity to take on a meaningful role that combines independent problem-solving, cross-departmental collaboration, and direct involvement in improving the resident experience.

If you're someone who enjoys staying organized, finding solutions, and seeing projects through from start to finish, we'd love to hear from you!

Apply today to join the Franklin Park at Greenbelt Station team.