Quality Assurance Engineer

Required Technical Skills:

• Strong knowledge of software testing methodologies (manual & automated)
  
• Hands-on experience with test case design, regression testing, and defect tracking
  
• Proficiency with QA/test management tools (Jira, TestRail, Selenium, Postman, Cypress, or equivalent)
  
• Working knowledge of SDLC and Agile/Scrum processes
  
• Proven ability to produce clear, user-friendly technical documentation (user guides, release notes, FAQs, API docs)
  
• Experience with documentation platforms (Confluence, Git-based repos, Swagger/OpenAPI, Markdown)
  
• Solid analytical, debugging, and problem-solving skills
  

Preferred Technical Skills:

• Experience testing AI/ML / enterprise software or platforms
  
• Familiarity with CI/CD pipelines and DevOps practices
  
• Knowledge of API testing and automation frameworks
  
• Exposure to enterprise contact centre platforms or cloud environments (AWS, Azure, GCP)
  

Domain Knowledge:

• End-to-end QA in enterprise-grade software environments
  
• Documentation best practices for both technical and business audiences
  
• Understanding of user adoption and change management support
  

Soft Skills / Other Requirements:

• Excellent written and verbal communication skills
  
• Ability to simplify complex technical concepts for different stakeholders
  
• Highly collaborative as a team player
  
• Comfortable balancing QA execution with documentation ownership
  

Responsibilities
Quality Assurance:

• Design, execute, and maintain manual and automated test cases
  
• Conduct functional, regression, integration, performance, and UAT testing
  
• Accurately log, track, and verify defects until closure
  
• Participate in sprint ceremonies, providing input on quality and test coverage
  
• Validate software features against requirements, ensuring reliability and compliance
  

Documentation:

• Own and maintain product documentation throughout the SDLC
  
• Create and update user manuals, setup guides, FAQs, release notes, and troubleshooting docs
  
• Work with engineers to produce API and developer documentation (Swagger/OpenAPI, Postman collections)
  
• Ensure documentation is consistent, accurate, version-controlled, and accessible
  
• Support training, onboarding, and knowledge transfer with clear reference materials
  

Qualifications

• Education: Bachelors degree in Computer Science, Information Systems, Engineering, or related field
  
• Certifications (good to have):
  • ISTQB Certified Tester (or equivalent QA cert)
    
  • Technical Writing / Documentation specialization
    

Benefits:

• Insurance
  
• Flexible Work Hours
  
• Housing allowance (for foreigners only)
  
• Paid Parental Leave
  

Notes: Open for foreigners but preferably local