Quality Assurance Specialist

Under supervision of the Quality Manager, performs a variety of both routine and non-routine duties in accordance with specific instructions and established work procedures. Reviews processes, identify areas for improvement, and implementing changes to enhance quality. Some duties involve work of a confidential nature which requires knowledge of the company’s customers and pricing policies.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Develop and implement quality control procedures to ensure compliance with quality assurance standards and guidelines
• Identify and set quality assurance standards based on understanding customer expectations and industry requirements
• Conduct audits and inspections to ensure compliance with established quality assurance standards
• Prepare and present reports and metrics related to quality assurance and compliance activities
• Plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality
• Investigate customer complaints and non-conformance issues
• Assist in the development of training material for quality assurance and compliance staff
• Review the implementation and efficiency of quality and inspection systems
• Collaborate with operations teams to identify areas for quality improvement
• Maintain a positive work atmosphere by acting and communicating in a manner that promotes good relations with customers, clients, co-workers and management
• Safety shoes (toe protection/slip resistant) and proper PPE must be always worn