Quality Assurance Specialist

We are seeking a detail-oriented and analytical Quality Assurance Specialist to support quality management across warehouse, transportation, and last-mile delivery operations.

Key Responsibilities

• Develop, implement, and maintain quality assurance procedures, standards, and controls across logistics operations.
• Conduct audits, compliance reviews, process inspections, and operational reviews to ensure adherence to SOPs, customer requirements, quality standards, and regulatory requirements.
• Monitor and analyze quality performance indicator data to identify quality and process improvement opportunities.
• Investigate quality incidents, non-conformances, damages, mis-shipments, and service failures.
• Conduct structured root cause analysis using methodologies such as 5 Whys and Fishbone Analysis.
• Develop, track, and validate corrective and preventive actions (CAPA) to ensure sustainable resolution of identified issues.
• Support continuous improvement initiatives focused on reducing errors, improving process effectiveness, and enhancing customer satisfaction.
• Facilitate process mapping and value stream mapping activities to identify operational inefficiencies.
• Create and maintain quality dashboards and reports using Excel, Power BI, Tableau, or similar tools.
• Maintain accurate audit records, inspection reports, incident reports, quality documentation, and corrective action logs.
• Support ISO 9001 quality management activities, certification audits, customer audits, and compliance reviews.
• Collaborate with Operations, Warehouse, Transportation, and Customer Service teams to implement quality improvements and share best practices.
• Provide quality-related training and guidance to operational teams as required.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or a related discipline.
• Minimum 2 years of relevant experience in logistics operations, quality assurance, or operational excellence.
• Experience in a 3PL, contract logistics, warehouse, or similar operational environment will be advantageous.
• Experience with ISO 9001 or similar quality management standards.
• Experience with Power BI, Tableau, or similar data analytics and reporting tools.
• Knowledge of process mapping, value stream mapping, Lean, Six Sigma, or Kaizen methodologies will be advantageous.
• Experience with WMS, ERP platforms, and operational reporting tools is preferred.

Candidates with experience in logistics quality assurance, operational excellence, audit management, and continuous improvement are encouraged to apply.