SUMMARY:

Provides quality assurance support to ensure company standards are met while also completing and maintaining quality assurance inspections.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential duties and responsibilities include the following, (other duties may be assigned):

• Maintains a working knowledge of all company standards as stated in the account contract and company
• Ensures Quality Assurance Program is being
• Completes regular inspections of all areas in our quality assurance platform as directed by site and divisional leadership using a critical and discerning
• Exhibits tact and diplomacy in handling complaints from customers and
• Uses the computer to access Outlook Web to review, monitor, submit and answer emails. Also sets reminders and calendar invites via Outlook Web
• Uses the computer to prepare Word, Excel, and PDF documents in support of the operations, including documents such as training QA and compliance
• Tracks employee training compliance regularly in conjunction with the Administration
• Demonstrates regular, predictable attendance at the job site or
• Assists with special projects and assume responsibility for the development, administration, and promotion of specific projects as needed.