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Tasq Staffing Solutions, Inc.

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Quality Manager (MOA) | Onsite

Open 15d reposted 2× · 2 open copies

Work Setup: Onsite (MOA, Pasay)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Quality Assurance

We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations.

  • The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.
  • The Impact: Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction.
  • The Difference: Lead a team of QA specialists and influence strategic quality initiatives.

Non-Negotiable Requirements:

  • Experience supporting international travel accounts
  • At least 4 years of QA Team Lead experience

Key Responsibilities:

  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents on quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
  • Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others around expertise
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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

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