Quality Specialist - Service Desk (Clark) | Onsite
Posted Updated
Summary
Onsite Quality Specialist for a Service Desk account in Clark, Pampanga, placed via a staffing firm. Day-to-day involves conducting process audits, root-cause analysis on transaction monitoring, giving agents feedback, and quality reporting using tools like Avaya/Cisco.
Qualifications:
- Conduct process audits, deploy designed processes, analyze and report performance on quality.
- Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
- Provide feedback to the agents, based on the findings of the monitoring
Work Setup: Clark (Onsite)
Requirements:
- Quality Specialist for a Service Desk account.
- Ability/having experience on reporting including on tools like Avaya/Cisco
- Willingness to work on multiple projects and also periodically set and achieve stretch goals.