【全日餐廳】餐飲服務員 F&B Service Attendant

1. 按照部門的規範和標準程序，提供高品質的餐飲服務。
2. 與上級主管及團隊溝通疑難問題、客人反饋及其他相關資訊。
3. 積極參與每日例會、計劃會議及培訓課程，持續提升專業技能。
4. 迎賓並協助安排客人就坐，介紹並推銷每日特價餐點。準確接收並下達餐飲訂單，確保服務流程流暢與高效。
5. 遵守酒精飲料服務規定，推銷飲品，並按時為客人續酒。調製與裝飾雞尾酒，提供高品質熱咖啡與茶飲。
6. 及時處理並妥善解決客人投訴，確保顧客滿意。
7. 確保個人儀容及服裝符合洲際酒店集團標準，保持無可挑剔的形象。
8. 保持設備、玻璃器皿及瓷器潔淨，並妥善分類及存放。準備並維護服務台、自助餐桌及餐台的整齊擺設。
9. 熟悉每日訂單與特別活動安排，營造舒適氛圍（如播放音樂、燈光調整、酒吧準備等）。快速清潔及整理工作區域與酒吧，保持整潔。
10. 按照酒店規定妥善存放餐飲存貨。
11. 與同事保持良好工作關係，促進團隊合作。

Operations & Guest Experience
Deliver high-standard food and beverage service following departmental policies and procedures.
Communicate issues, guest feedback, and relevant information with supervisors and team members.
Participate actively in daily briefings, scheduled meetings, and training sessions to enhance professional skills.
Welcome guests and assist with seating arrangements; promote daily specials effectively.
Accurately take and relay food and beverage orders to ensure smooth service flow.
Comply with alcohol service regulations; promote beverages and provide timely refills. Prepare and garnish cocktails, and serve quality hot coffee and tea.
Address and resolve guest complaints promptly to ensure satisfaction.

Administration & Environment Management
Maintain impeccable personal grooming and dress in accordance with IHG standards.
Keep equipment, glassware, and crockery clean, properly categorized, and stored.
Prepare and maintain service stations, buffet tables, and dining setups neatly.
Be familiar with daily bookings and special events; create a comfortable environment by managing music, lighting, and bar readiness.
Clean and reset work areas and bars efficiently.
Store food and beverage inventory properly according to hotel policies.

People & Collaboration
Maintain good working relationships with colleagues to foster teamwork.
Undertake related duties and special projects as assigned by the department.

Accountability
This position is responsible for delivering quality F&B service according to departmental standards, ensuring smooth restaurant operations and guest satisfaction. The role demands attentiveness, efficiency, excellent customer service, and active participation in teamwork.