【全日餐廳】餐飲服務主任 F&B Service Team Leader

1. 協助管理全日餐廳的日常營運，確保服務流程符合品牌標準並達成顧客滿意度目標。
2. 於用餐時段帶領團隊進行接待、點餐、送餐與桌邊服務，處理現場顧客需求與意見回饋。
3. 維護餐廳整潔與安全，監督餐具設備與營運設施的清潔與正常運作。
4. 確保所有員工提供一致且專業的服務體驗，並即時協助處理顧客抱怨與突發事件。
5. 指導與培訓新進人員，協助建立正確服務流程與團隊默契，提升整體工作效率。
6. 規劃員工輪班與人力配置，確保營運時段內各區域皆有足夠支援。
7. 定期參與部門會議與每日例會，向上回報營運狀況並提出優化建議。
8. 支援主管執行內部溝通、激勵與員工關懷活動，建立正向工作氛圍。
9. 協助整理每日營運報表、顧客意見紀錄與營收數據，作為營運決策依據。
10. 協助監控庫存、訂購耗材與排定設備保養，確保營運資源充足。
11. 支援其他餐飲部專案與跨部門合作活動，確保活動流程順暢。

Operations & Guest Experience
Assist in overseeing daily operations of the all-day dining outlet to ensure consistent service standards and guest satisfaction.
Lead service delivery during meal periods, including greeting, order taking, food running, and guest interaction.
Ensure cleanliness and hygiene of the restaurant and equipment, and address any guest issues promptly.
Maintain a professional atmosphere and ensure all team members follow SOPs and brand service expectations.

People & Team Supervision
Provide on-the-job training for new team members, promoting a cohesive and efficient team dynamic.
Assist in staff scheduling and manpower allocation to meet peak periods and operational needs.
Participate in departmental meetings and briefings, reporting service concerns and proposing improvements.
Support leadership in staff motivation, internal communications, and creating a positive work culture.

Administration & Resource Management
Assist in compiling daily operations reports, guest feedback logs, and revenue tracking.
Monitor inventory and coordinate with procurement to maintain adequate supplies.
Support F&B projects and interdepartmental collaborations to ensure smooth event execution.

Accountability
This position reports directly to the Restaurant & Bar Manager and is responsible for supporting restaurant operations, guest service quality, and staff performance. As a frontline leader, the F&B Service Team Leader bridges daily operations with management objectives to ensure consistent and excellent guest experiences.