【全日餐廳】迎賓員 Hostess / Host

1. 歡迎及接待餐廳賓客，協助安排座位並引導顧客入座，確保用餐體驗順暢。
2. 管理預約及等候名單，有效調度座位以降低顧客等待時間。
3. 處理顧客詢問與需求，提供友善且專業的服務，維持良好的第一印象。
4. 協助餐廳日常運作，協調與餐飲團隊的溝通，確保服務流程流暢。
5. 確保接待區域整潔有序，維護良好公共區域形象。
6. 協助處理來電及預約系統，妥善記錄與管理顧客資訊。
7. 配合其他部門完成相關行政工作，如座位分配紀錄、用餐人數統計等。
8. 與餐廳服務員、領班及廚房保持良好溝通，確保顧客需求得到即時回應。
9. 協助新進接待員培訓與日常指導，促進團隊協作與工作效率提升。

Operations & Guest Experience
Welcome and greet guests upon arrival, assist with seating arrangements, and ensure smooth flow of dining experience.
Manage reservations and waiting lists, optimizing table turnover and minimizing guest wait times.
Handle guest inquiries and requests professionally, maintaining a friendly and positive first impression.
Assist daily restaurant operations and coordinate with the F&B team to ensure seamless service delivery.

Administration & Environment Management
Maintain cleanliness and organization of the host/hostess station and public areas.
Manage phone calls and reservation systems, accurately recording guest information.
Support administrative tasks such as seating charts and guest count reports.

People & Collaboration
Communicate effectively with servers, supervisors, and kitchen staff to respond promptly to guest needs.
Assist in training new hosts/hostesses and support team collaboration and efficiency.

Accountability
Reporting directly to the Restaurant & Bar Manager, this position ensures a high standard of guest reception and hospitality. As the first point of contact, the host/hostess plays a vital role in delivering an exceptional dining experience and supporting overall restaurant service quality.