RCFE RECEPTIONIST

The RCFE Receptionist specializes in customer service, represents the first impression of the facility, greeting all guests as they enter the facility and upon answering the phone. Directs visitors to their desired locations. Maintains confidentiality and provides administrative support across the organization. Handles the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality and in a timely manner.

ESSENTIAL JOB FUNCTIONS:

• Welcome visitors warmly and directs them to their desired locations.
• Maintains security of the community and provides coverage of the front lobby ensuring no residents leave the building unattended.
• Requires all guests to sign in and out.
• Answer phones in a professional manner, routes calls to appropriate individuals and takes and relays messages when voice mail is not available.
• Ability to communicate and interact effectively, provide stability and act as a role model for residents and facility staff.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of every resident.
• Respond to questions about the facility, as well as the care and services provided.
• Maintains current knowledge of resident status, census, personnel and other relevant information.
• Coordinate mail flow in and out of the facility and to the Residents’ mailboxes
• Maintain an organized work area and ensures lobby area is tidy and welcoming. Re-directs residents to their rooms.
• Receives and receipts rent checks and processes through the NEMS Accounting Department.
• Creates file for residents receiving Home Health Services and ensures they document each visit.
• Schedule resident appointments as directed.
• Filing, auditing, faxing and e-mail as needed.
• Successfully complete training requirements required by the Department of Social Services, Community Care Licensing Division, Residential Care Facility for the Elderly Regulations and NEMS Assisted Living in a timely manner
• Provides facility tours as directed.
• Assist with activities set-up, as directed.
• Performs other job duties as required by manager/supervisor.