Receptionist / Front Desk Coordinator

Position Description

Front Desk & Client Experience

• Greets clients and visitors in a warm, professional, and supportive manner

• Serves as the first point of contact for in-person, phone, and electronic inquiries

• Maintains a calm, respectful presence while supporting clients with varying needs

• Upholds strict confidentiality and HIPAA compliance at all times

Scheduling & Administrative Support

• Schedules, reschedules, and confirms appointments accurately using the EHR system

• Manages incoming phone calls and routes messages appropriately

• Supports front-office workflows, documentation, and general administrative tasks

• Maintains accurate records and clear written communication

Office Operations & Team Support

• Assists with day-to-day office operations as needed

• Collaborates with clinical and administrative staff to ensure smooth patient flow

• Identifies and communicates office needs or concerns to leadership

• Maintains a professional, organized, and welcoming front-office environment

Requirements

Education & Experience

• High school diploma or equivalent required

• Prior receptionist, front-desk, or administrative experience required

• Preferred: Experience in healthcare, behavioral health, or outpatient clinical settings

Skills & Competencies

• Strong organizational and time-management skills

• Excellent verbal and written communication skills

• Ability to remain calm, professional, and compassionate in high-pressure situations

• Strong interpersonal skills and a client-centered approach

• Ability to maintain firm but kind boundaries

• High attention to detail and accuracy

• Comfort working in a fast-paced environment while managing multiple tasks