Receptionist HCC
Posted Updated
JOB PURPOSE\:
The duties and responsibilities include performing the day-to-day administrative secretarial and receptionist functions of the facility in accordance with current established procedures, and as directed by the Office Supervisor.
KEY RESPONSIBILITIES\:
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Answers incoming telephone calls and direct to appropriate person or department.
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Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
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Types documents, reports, letter, etc. at least 50 words per minute with high accuracy.
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Remains at repetitious tasks for long periods of time while completing paperwork, etc.
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Recognizes, respond to and/or report resident emergency situations immediately.
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Maintains strict confidentiality on all facility data.
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Communicates with and support residents, families, visitors, etc.
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Maintains privacy of records, conditions and other information relating to residents, employees and facility.
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Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator.
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Notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook.
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Operates copier, office machines, computer, etc., as directed.
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Prepares and mail statements in accordance with established billing procedures.
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Assists in preparing time cards and distributing payroll checks.
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Maintains current file and listing of residents, emergency phone numbers of on-call personnel, key personnel, etc.
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Greets visitors, guests, residents, sales people and others, and monitor or report suspicious persons or situations to the Administrator.
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Receives, sorts and distributes mail as directed.
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Refers difficult and conflicting interactions or situations to Administrator or appropriate department head.
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Conducts annual salary and wage surveys and reports finding to the Administrator.
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Assists in reporting complaints and grievances from residents, families, visitors and partners.
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Assists with completing forms, reports, etc., that are not considered as essential functions.
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Assists with supply inventory.