Receptionist/Switchboard Operator

Job Title: Receptionist/Switchboard Operator

Job Classification Code: 324

Reports to: HCV Director

Employee Status: Hourly – Non-Exempt

Position Summary:

The staff person is responsible for the performance of basic receptionist duties which include the handling of incoming phone calls and in-person visitors. This position also includes general administrative duties and the utilization of modern office equipment as well as an extensive computer system.

Education/Certification Requirements:

Person must have a high school diploma or General Equivalency Diploma (GED).

Experience Requirements:

Experience working in an environment involving public contact and general administrative office duties. This person must have a minimum of 18 months switchboard operator experience handling a minimum of 4 phone lines.

Qualifications:

This position requires a valid Florida driver’s license, as well as be eligible for coverage under housing authority fleet auto insurance. Fluency in Spanish and/or Russian is a plus.

Duties/Responsibilities of Position:

1. Ability to treat all callers and visitors with courtesy, respect and a professional attitude under all circumstances.
2. Ensures that all incoming calls are answered in a timely manner and greeted by a live person at all times.
3. Ensures that the front office is NEVER left unattended.
4. Keeps the lobby in an organized manner and free of trash or other debris.
5. Utilization of housing authority software system as well as inter-office messaging system.
6. General administrative duties and utilization of machines such as copier, scanner, and printer.
7. Processes restitution payments from clients and print receipts.
8. Creates briefing packets prior to the opening of the office each morning.
9. Distributes the prior day’s paperwork to the appropriate caseworkers each morning before the office opens.
10. Ensure office is open/closed to the public at established times.
11. Ensure that all visitors remain in the lobby until the appropriate person comes to receive them.
12. Perform other reasonably related duties as requested.