Receptionist

Position Overview
The position welcomes visitors, answers and correctly routes incoming calls, receives and distributes mail, prepares and sends outgoing mail and packages, maintains a safe and clean reception area, and has a team player attitude.

Technical Responsibilities of the Job

Display a professional attitude
Greet incoming callers and visitors with a pleasant and friendly demeanor
Efficiently handle high volume of calls; answers, screens, and directs inquiries appropriately
Effectively relay sensitive information to appropriate parties
Demonstrate superior organizational skills
Operate general office equipment including multi-line phone system, faxes, copiers, scanners, printers, postage machine
Coordinate pickups with UPS / FedEx and distributes mail and packages properly
Maintain lobby to Lean company standards
Provide additional support to Customer Service team by making outbound calls to collect customer information and other duties as assigned by supervisor

Behavioral Responsibilities of the Job

Ability to adhere to strict attendance requirements

Ability to work with minimal supervision.
Ability to manage multiple tasks of varying priority.
Ability to communicate effectively with both internal and external customers.

Strong team player attitude and enthusiasm for service
Problem solving/analytical skills.
Detail Oriented
Excellent organizational skills
Ability to handle a diverse scope of work with varying levels of complexity

Training/Certification

Minimum 1 year experience in front office support or reception
Basic PC proficiency and familiarity with MS Word, Outlook, Excel, and Power Point
Quality telephone skills
Strong customer service skills
Excellent organization skills preferred
Typing 45WPM minimum
Bilingual Spanish a Plus

Education

High School Diploma or GED