Reconditioning Manager

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!

Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Confidence Ford of Norman, a Cavender Auto Family Dealership, is currently looking for a talented Reconditioning Manager to join our growing family and help "Make Confidence Happen". Veterans and Military spouses are encouraged to apply!

Why Work at Confidence Ford of Norman:

• Salary based on experience + commission based on performance
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:

• Lead and manages the team to maximize performance and efficiency
• Professionally addresses all customer, operational, and performance concerns
• Meets regularly with the GSM/Used Car Manager to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction
• Ensures technicians possess the necessary skills, resources, equipment, and information to provide quality service
• Educates new employees on their role, expectations, policies, processes and procedures
• Conducts performance reviews ensuring employees know their strengths and opportunities for improvement
• Identifies performance issues and develop and implement plans to address them
• Administration
• Implements accurate estimate & invoicing processes
• Maintains equipment and adequate supplies
• Manages and enforces company policies
• Following up on each repair, keeping Pre-Owned department Google document updates on progress, work in the shop, and notifying customers when vehicles are ready for pick up
• Schedule, perform and deliver customer vehicles with "WE OWE" work to be performed

Here is what you will need:

• Clear understanding of the reconditioning department process including being familiar with Vehicle Delivery Inspection of Both New and Used Vehicles, Transportation Claims, Generating & Tracking of open repair orders and any open and outstanding safety recalls
• The ability to lead a high producing team
• proven experience as Service Advisor. a Drive/Service Manager, or Reconditioning Manager
• Minimum of 5 years' experience
• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license
• Automotive dealership service experience &/or certifications is a plus.