Recovery & Support Specialist

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

• Support improved customer outcomes by identifying psychosocial barriers and opportunities to enhance wellbeing, engagement and resilience across Income Protection and TPD claims.
• Conduct holistic assessments that consider medical, psychosocial, personal and environmental factors impacting a customer's circumstances and overall wellbeing.
• Partner with Claims Consultants and healthcare professionals to develop tailored support strategies that address individual needs and improve customer experiences.
• Identify customers who may be vulnerable or experiencing complex psychosocial challenges and facilitate appropriate early intervention and support pathways.
• Provide specialist guidance and coaching to Claims Consultants on psychosocial considerations, vulnerability, customer engagement and wellbeing-focused support approaches.
• Build strong relationships with healthcare providers, community organisations and external support services to help customers access appropriate assistance.
• Influence and coordinate support services to ensure interventions are aligned to customer needs and deliver meaningful outcomes.
• Contribute to continuous improvement initiatives and help embed best-practice wellbeing, vulnerability and psychosocial support frameworks across Claims.

Qualifications

We're looking for an experienced Social Worker who is passionate about supporting people through life's challenges and enhancing their overall wellbeing and quality of life.

This role will suit someone who enjoys working with individuals experiencing complex health, psychosocial and personal circumstances, and who can confidently balance empathy, advocacy and customer-focused outcomes in a professional environment.

To be successful, you will ideally brings:

• A degree qualification in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW).
• Demonstrated experience supporting adults within community, health, disability, mental health, employment services, rehabilitation or related environments.
• Experience conducting holistic assessments and identifying psychosocial factors that may impact wellbeing, resilience, engagement and overall outcomes.
• A proven ability to develop practical, person-centred support strategies that help individuals navigate complex life circumstances and achieve meaningful progress.
• Strong stakeholder management skills, with experience working collaboratively with individuals, the TAL Claims team, healthcare professionals and broader support networks.
• Exceptional communication and relationship-building skills, with the ability to influence positive outcomes in complex and sensitive situations.
• Confidence working with vulnerable individuals and navigating challenging conversations with empathy, professionalism and resilience.
• An understanding of psychosocial risk factors, mental health, behavioural change principles and person-centred support approaches will be highly regarded.
• Experience working with adult clients in community-based, health or support service environments will be highly regarded.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.