Recruitment Manager

About the Job
We’re changing the way people think about customer care, and we need your help!
We’re looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.

As Recruitment Manager, You Will…

Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit
Support and help implement people-related change initiatives and recruiting deliverables
Support the development of strategic online recruiting presence – ex. Job Bank, Monster, LinkedIn, Facebook, etc.
Track and report recruitment acquisition statistics while producing accurate and relevant metrics
Coach team members on development needs, career growth and learning opportunities
Help with special projects as needed

As Recruitment Manager, You Have…

Certificate or degree in Business with a major in Human Resources
3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting

Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
The ability to self-manage daily duties and time in a fast-paced, always changing environment
The ability to organize and follow-up on multiple tasks with accuracy and timeliness
Creative problem solving and project management skills, with an eye for detail
The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
A service-oriented attitude with the ability to adapt to change and innovation
A strategic mindset with the ability to plan and execute for a desired result