Recycling Customer Service Representative - Westville, IN

Pratt Perks:

• Paid Holidays from DAY ONE
• Insurance benefits and wellness reimbursement program within ONE MONTH of hire
• 3 Months: 401(k) with match
• 12 months: FULL tuition reimbursement and PAID childbearing/parenting leave

Essential Functions/Position Responsibilities:

• Responsible for delivering “world class” customer service, phones, email etc.
• Responsible for positively supporting the department’s total integration model, Set up new accounts and cancellation of existing Accounts from Waste Haulers and Pratt Accounts as well as handling issues with accounts, extra pickups etc.
• Responsible for all customer service duties including internal and external customers
• Responsible for Region Residential calls and submitting WO’s
• Responsible for miscellaneous accounting duties (purchase orders, billing, collections, keying Flat Bed/FEL tickets, etc.)
• Responsible for collecting, compiling data and reporting to customer sustainability as requested
• Responsible for special projects (assignments) and process improvement initiatives as needed
• Responsible for other duties as assigned or required
• Account Reconciliation
• Issue Debits & Credits for Accounts Receivable
• Place customer material (Bale Wire) orders
• Dispatch/Schedule Driver Calls
• Container Movement Forms
• Residential & Commercial (Solid Waste, Single Stream & Bulk Waste)
• Email Correspondence
• SAP/Cie Trade School Ticket Data Entry—Back Up
• Customer Service Duties Internal & External
• Retrieve and process messages that go into Voice mail
• Sales Support
• Filing as needed
• Responsible for training new Customer Service Reps
• Follow all company policies per Employee Handbook & Code of Conduct.
• Follow all company safety guidelines.
• Performs other job-related duties as assigned.

Hiring Requirements/Preferences:

• High School or general education plus additional specialized training including in depth knowledge of customer service support processes and procedures.
• Minimum 5 years related experience in customer support, service or sales function preferred.
• Strong working knowledge of the use and application of Microsoft Office suite software products.
• Demonstrated superior oral communication skills and the ability to listen carefully to others, obtain clarification and speak clearly and persuasively in positive or negative situations.
• Demonstrated ability to retain highly confidential and business propriety information.
• Demonstrated accuracy, thoroughness and attention to detail.
• Demonstrated ability to effectively manage multiple and changing work assignments priorities.
• Strong working knowledge of the use and application of Microsoft Office suite software products.
• Ability to multi-task and cross train easily
• High degree of safety awareness and safety discipline
• Display a professional and courteous attitude to co-workers, supervisors and the general public at all times.
• Willing to travel and work away from home when and if required.
• Be willing to work nights and weekends when necessary.
• Strictly adhere to safety requirements and the policies and procedures as outlined in the Employee Handbook.
• Have the willingness to work in a team environment and assist co–workers or supervisors with other duties as required.
• Wear personal protective equipment (PPE) in designated operations and production areas as stated by PRATT Safety and OSHA.
• Be at least age 18 years of age due to nature of working environment.
• You will be expected to be flexible to the needs of our business, as we continually strive to meet and exceed the needs of our customers.
• Random and Suspicion Drug tests are performed
• Must successfully complete a drug screen and background check in order to be hired into the Pratt Industries.