Red Hat OpenShift and container platform administrator

Job Designation: Container Platform Engineer - SME

Job Description:

As a part of Container Platform Subject Matter Expert (SME) deliverables, the engineer is required to possess strong knowledge of Red Hat OpenShift, HPE Ezmeral Container Platform, Kubernetes and HPE Ezmeral Data Fabric and technologies and provide advanced level technical support to global HPE customers. The SME will be responsible for the design, deployment, administration, monitoring, troubleshooting, optimization, security, automation, upgrade and lifecycle management of container platforms across enterprise environments. Integrate technical knowledge and business understanding to create superior solutions for customers and HPE. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.

Eligibility & Qualification:

• Bachelors degree in engineering (or Equivalent).
• Experience: 15 years of total experience in IT and 8+ years of relevant experience in Enterprise

Container Platform technical support environment

• Relevant certification on the latest track like RHCSA / RHCE , Red Hat OpenShift, HPE Ezmeral

Container Platform, Kubernetes and HPE Ezmeral Data Fabric

• ITIL certification is an added advantage
• Flexible to work in 24X7 support environment and shared services

Key Responsibilities:

• Resolve customer’s issues via the telephone, email or remote sessions.
• Regular follow ups with customers with recommendations, updates, and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating

Procedures.

• Collaborate with other OEMS in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
• Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard

Operating Procedure (SOP)

• Reproducing issues in-house and responding back in a timely manner.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community

forums and other internal tools, to provide the most effective solutions to customer issues.

• Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

Technical Skills:

• Strong Knowledge in design, deployment, administration, monitoring, troubleshooting,

optimization, security, automation, upgrade and lifecycle management of container platforms

across enterprise environments (Level 3)

• Troubleshooting complex production issues and provide technical guidance to engineering,

development and operations teams.

• Strong understanding and hands on of Linux, Kubernetes/OpenShift, containerization, networking,

storage, security, CI/CD and automation

• Actively participate in Disaster Recovery planning and conducting DR tests.
• Responsible for Standard Operating procedures issuance to incident management team.
• Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for

necessary planned changes

• Intermediate knowledge on shell script for automating the routine tasks
• Knowledge on MLOps environments including technologies such as Kubeflow, MLflow, Argo CD

and GitOps

• Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX
• Experience in virtualization technologies like Vmware, RHVM , SUSE KVM