Redstone Recovery Specialist I FT

Redstone Recovery Specialist I

Schedule: Full-Time

The Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff. This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations.

Why Join Our Team

• Competitive pay with opportunities for growth

• Flexible scheduling options

• Supportive leadership and team-oriented culture

• Meaningful role with direct patient impact

• Training and advancement opportunities within healthcare operations

Key Responsibilities:

• Establish and maintain supportive, professional relationships with patients throughout the treatment continuum

• Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate

• Support patients in adhering to individualized treatment plans

• Assist in de-escalating crisis situations using appropriate intervention techniques

• Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication

• Collaborate with multidisciplinary team members to support coordinated, patient-centered care

• Assist case management with discharge planning and continuity of care efforts

• Communicate effectively with patients and families regarding expectations, program structure, and treatment progression

• Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner

• Provide accurate information to prospective patients and families regarding services, expectations, and next steps

• Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes

• Maintain current knowledge of all Redstone program offerings and services

• Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities

• Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking

• Ensure all documentation meets organizational and regulatory standards

• Assist with basic patient care needs as appropriate within scope

• Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines

• Maintain a clean, safe, and supportive environment for patients

• Address patient and family concerns in a professional and empathetic manner

• Escalate issues as appropriate to leadership or clinical staff

• Promote a positive patient experience aligned with organizational standards

• Demonstrate professionalism, accountability, and adherence to organizational policies

• Maintain confidentiality in accordance with HIPAA and applicable regulations

• Participate in ongoing training and development related to behavioral health and recovery support