Reengagement Services Associate

Summary: In relation to contributing to Carrington College’s mission and goals, under the direct supervision of the Director of Reengagement Services, Reengagement Services Associate (RSA) will provide outreach, information and ongoing support to drop/terminated students on the benefits of returning to complete their educational goals. Associate will ensure that re-enter students are intentionally supported through to graduation with a specific re-enter retention plan while providing support to other highest-risk students. RSA will assist employees with enrollment. RSA will enroll Futuro sponsored students into the medical assisting certificate program.

Essential Duties and Responsibilities:

• Implements the outreach plan to eligible drop/terminated students per campus(s) load assigned.
• Responds to inquiries from drop/terminated students to determine eligibility and plan
• Reviews re-entry steps, graduation requirements with eligible students and helps students navigate the re-enrollment process.
• Coordinates re-enrollment needs with the prospective students, financial services and the Director of Student Affairs.
• Facilitates regular retention contacts with proactive retention programs and services through to graduation.
• Documents all outreach and contract in the student record.
• Assist employees with the enrollment process.
• Enroll Futuro sponsored students into applicable medical assisting certificate programs.
• Performs other duties as assigned.

Supervisory Responsibilities: No supervisory responsibilities.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Core Competencies
Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.
Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.
Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes;
treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.
Organization Support – Supports organizations goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.
Professionalism – Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.

Job Competencies
Technical Job Skills – Possesses sufficient job skills and knowledge to perform the job in a competent manner; is able to demonstrate skills and knowledge in day-to-day situations.Customer Focus – Personally demonstrates that external or internal customers are a high priority; identifies customer needs and expectations and responds to them in a timely and effective manner; anticipates and prevents delays or other things that can adversely affect the customer; keeps customer informed about the status of pending actions and inquiries about customer satisfaction with products or services.Presentation Skills – Comes across confident and well-prepared when making group presentations; makes effective use of visual aids or presentation software and looks at ease when handling questions from the audience; presentations hold the audience's attention and tend to be in the right length for the amount of information covered.
Time Management – Prioritizes tasks and manages time to ensure that deadlines are met; plans time and sticks to those plans; prevents or manages interruptions until the highest priority tasks are accomplished.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience – Associate’s Degree and 2 years of successful sales or related work experience required. Experience in an outbound call center environment is preferred.

Language Skills – Ability to read, analyze and interpret analytical reports on inquiries, enrollments, and drops; ability to respond to common inquiries or complaints from employees and students; ability to effectively present information to students and admissions team.
Mathematical Skills – Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills – To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Access and Outlook; and master proprietary software used to maintain student records.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle, or feel and reach with hands and arms; talk, and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.