Referral Coordinator (LCSW) - On Site

JOB TITLE: Referral Coordinator

DEPARTMENT: Access and Marketing

POSITION SUMMARY

The Referral Coordinator is a licensed social worker responsible for supporting the referral and admissions process for Hospice Austin and Austin Palliative Care. This position conducts informational visits with patients, families, caregivers, and referral sources to explain hospice and palliative care services, eligibility requirements, and available support. The Referral Coordinator also provides assigned palliative care social work visits, completes timely documentation, coordinates with members of the interdisciplinary team, and helps ensure a compassionate and seamless transition into services.

WORKING RELATIONSHIPS

REPORTS TO: Director of Admissions, Access and Palliative Care

SUPERVISES: None

INTERPERSONAL RELATIONSHIPS: All comments, actions and behaviors have a direct effect on the public’s perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.

ESSENTIAL FUNCTIONS

• Performs intakes and processes referrals.
• Performs data entry (excel, Suncoast, Netsmart MyUnity EMR) and maintains records and information for patients being admitted to Hospice Austin.
• Coordinates patient care.