Referral Marketing Specialist
Job Title: Referral Marketing Specialist
ACA Status: Full-Time
Pay Class: Hourly
Exempt Status: Non-Exempt
Department: Referral
Location: Hot Springs, AR
Work Environment: In Office
Reports To: Referral Manager
Direct Reports: N/A
About Windows USA
Windows USA® is a leading manufacturer and provider of premium, energy-efficient vinyl windows. With decades of experience in home improvement, we pride ourselves on delivering exceptional quality and service to our customers, fostering a culture of innovation and customer satisfaction.
Job Summary
We are seeking a motivated and personable Referral Marketing Specialist to join our outbound call center team. This entry-level position focuses on prospecting, qualifying, and generating referrals from our existing customer base. The ideal candidate will reach out to customers who have expressed interest in our referral program, fostering relationships and ensuring the integrity of our customer data.
Essential Job Functions
- Prospect Engagement: Initiate phone communications with existing customers to build relationships and promote the referral program.
- Follow-Up: Conduct timely follow-ups to move opportunities through the sales funnel.
- Data Management: Accurately record customer interactions and qualifying information, maintaining high data integrity.
- Communication: Clearly explain program details and answer any questions to encourage participation.
- Organization: Manage multiple calls and customer interactions efficiently.