Regional Account Manager

Roles:

• Responsible for building, maintaining, and scaling strong, long-term relationships with most valuable clients (key accounts).
• Bridging the gap between the client and internal teams to ensure client satisfaction, maximize retention, and drive strategic revenue growth.

Responsibility

• Relationship Management:
  • Primary Point of Contact: Serve as the dedicated liaison between key clients and internal departments (sales, support, product).
  • Trust Building: Develop deep, trust-based relationships with client stakeholders and executive decision-makers.
  • Client Retention: Proactively address client pain points and resolve escalations swiftly to ensure high retention rates.

• Strategic Growth & Revenue:
  • Account Planning: Develop and execute strategic account plans to meet both the client’s goals and the company's business objectives.
  • Up-selling & Cross-selling: Identify expansion opportunities within existing accounts to introduce new products or services.
  • Contract Renewals: Lead the negotiation and successful renewal of long-term client contracts.

• Cross-Functional Collaboration
  • Voice of the Customer: Feedback client insights, market trends, and product needs to internal product and marketing teams.
  • Service Delivery: Partner with operations and customer success teams to ensure deliverables are met on time and exceed client expectations.

• Performance Tracking & Reporting
  • OKR Management: Track, analyze, and report on key account metrics (e.g., account health, revenue growth …).
  • Business Reviews: Conduct regular Quarterly Business Reviews (QBRs) with clients to demonstrate value and ROI

• Microsoft Office Suite: Word, Excel & Powerpoint

• Technical & Design Software
  • CAD & Documentation: AutoCAD for reviewing and drafting schematic diagrams, riser diagrams, and floor layout plans.
  • Configuration Tools: Proprietary manufacturer software for configuring IP-based PA systems, digital audio matrices, and network cameras.

• Business & Productivity Tools
  • CRM & Pipeline Management: Salesforce, SAP, or similar platforms for tracking key accounts, leads, and sales forecasting.
  • Design & Administration: Adobe Photoshop / Image Editing tools for preparing clean administrative documents, project mockups, or presentation visuals.

Regular working time:

• 9 AM – 6PM Mon to Fri