Regional Facility Manager

POSITION OVERVIEW:
The Regional Facility Manager (RFM) provides operational leadership for an assigned state or geographic
territory, ensuring the successful delivery of facilities services. This highly customer-facing role manages
a fast-paced, service call-driven operation, overseeing the complete work order lifecycle—from dispatch
through proposal development, execution, invoicing, and closeout—while ensuring compliance with
contract requirements, service level expectations, and operational performance metrics. The RFM
supports a 24/7 service delivery environment, coordinating routine, priority, and emergency service
requests to ensure timely resolution and exceptional customer service.
Serving as the primary liaison to the customer, the RFM develops strong customer relationships,
manages regional subcontractor performance, maintains accurate work order data within the CMMS
and operational tracking systems, and drives safe, high-quality, and responsive service delivery. The
Regional Facility Manager is required to reside within the assigned territory to support customer
engagement, field oversight, rapid response, and operational effectiveness.
ESSENTIAL RESPONSIBIILTIES:
• Serve as the primary customer representative within the assigned territory, building strong
relationships and delivering responsive, high-quality facilities services.
• Manage the complete lifecycle of service calls and work orders from dispatch through proposal
development, execution, invoicing, and closeout while meeting contractual service levels and
customer expectations.
• Oversee daily service operations within the assigned territory, coordinating routine, priority, and
emergency work requests in a 24/7 operating environment.
• Maintain accurate work order status, documentation, and performance metrics within the CMMS
and operational tracking systems to ensure real-time visibility and reporting.
• Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates to ensure
technical accuracy, competitive pricing, and contract compliance.
• Evaluate subcontractor proposals and recommendations to determine the most appropriate repair
solution and provide informed recommendations to customers and internal leadership.
• Develop, recruit, manage, and evaluate a qualified network of subcontractors capable of supporting
multiple facility service disciplines and meeting operational response requirements.
• Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction
while proactively resolving issues and communicating status throughout the service lifecycle.
Regional Facility Manager
June 26, 2026
• Review completed work packages, supporting documentation, and invoices to ensure quality,
accuracy, completeness, and timely processing.
• Conduct customer meetings, site visits, vendor evaluations, and quality inspections to strengthen
customer relationships and ensure consistent service delivery.
• Review project-specific safety plans, job hazard analyses, activity hazard analyses, LOTO procedures,
and other required safety documentation, as applicable, to ensure work is planned and executed in
accordance with company policies, customer requirements, area specific/OSHA regulations.
• Ensure compliance with company policies, customer requirements, safety regulations, quality
standards, and applicable codes while driving continuous operational improvement.
• Travel throughout the assigned territory as required to support customer meetings, field operations,
subcontractor oversight, and emergency response activities.