Regional Integrated Facilities Management Manager

We are seeking an experienced Regional Integrated Facilities Management Manager to oversee the delivery of integrated facilities management services across a portfolio of approximately 8–10 customer locations.

This role is responsible for the overall operational, financial, safety, service, and customer performance of the assigned sites. The Regional IFM Manager will lead site-based employees, coordinate services provided by internal branch operations, manage third-party vendors, and ensure consistent execution of contractual requirements across the portfolio.

The role will oversee a combination of self-performed and subcontracted services. Self-performed teams may include building engineers, reception personnel, handypersons, and other site-based employees. Additional services may be provided through internal company branches, specialized service lines, or external vendors.

The ideal candidate is a hands-on facilities leader with strong multi-site management experience, technical and operational knowledge, financial discipline, vendor-management capabilities, and the ability to build trusted relationships with customers, employees, internal partners, and suppliers.

Regional and Multi-Site Operations

· Provide leadership and operational oversight for approximately 8–10 customer sites within the assigned region.

· Ensure consistent delivery of integrated facilities management services across all assigned locations.

· Maintain accountability for site performance, staffing, service quality, customer satisfaction, safety, compliance, and financial results.

· Establish regional operating standards, service routines, reporting processes, and performance expectations.

· Conduct regular site visits, operational reviews, inspections, and meetings with site teams and customer representatives.

· Identify operational risks, service gaps, and performance issues and develop appropriate corrective action plans.

· Ensure site operations align with contractual requirements, scopes of work, service-level agreements, company standards, and customer expectations.

· Coordinate emergency response, business continuity, and incident-management activities across the portfolio.

· Support mobilizations, transitions, new-site openings, scope expansions, and operational changes.

Customer Relationship Management

· Serve as the primary regional point of contact for customer leadership and key site stakeholders.

· Lead recurring customer meetings, operational reviews, and performance discussions.

· Provide clear reporting on service delivery- hard and soft services, financial performance, staffing, risks, projects, and improvement initiatives.

· Respond promptly to customer concerns and ensure timely resolution of service issues.

· Understand the customer’s business priorities and align facilities services to support their operational objectives.

· Identify opportunities to improve service delivery, expand scope, increase efficiency, and strengthen the customer relationship.

· Ensure consistent communication between the customer, site teams, branch partners, vendors, and account leadership.

Team Leadership and Workforce Management

· Lead, coach, and develop site-based employees supporting the regional portfolio.

· Provide direct or indirect oversight of building engineers, reception personnel, handypersons, site coordinators, and other assigned employees.

· Establish clear performance expectations, responsibilities, schedules, and service standards.

· Conduct regular one-on-one meetings, team meetings, performance reviews, and employee-development discussions.

· Partner with human resources and recruiting teams to support hiring, onboarding, training, performance management, and employee retention.

· Ensure appropriate staffing coverage across all assigned sites.

· Monitor overtime, vacancies, attendance, scheduling, and workforce productivity.

· Develop succession plans and identify opportunities for employee growth and advancement.

· Promote a culture of accountability, collaboration, safety, customer service, and continuous improvement.

· Ensure employees complete required technical, safety, compliance, and customer-specific training.

Self-Performed Service Management

· Oversee the delivery of self-performed facilities services across assigned sites.

· Manage and support building engineering, general maintenance, reception, workplace services, handyperson, and other site-based functions.

· Ensure self-performed teams have the appropriate tools, training, materials, procedures, and leadership support.

· Monitor preventive maintenance, corrective maintenance, service requests, work orders, and customer-response times.

· Evaluate team capacity and determine when work should be self-performed, supported by an internal branch, or outsourced to a vendor.

· Ensure technical work is completed safely, correctly, efficiently, and in accordance with applicable codes and standards.

· Review staffing models and service-delivery methods to improve productivity and control costs.

· Maintain clear accountability for work quality, completion, documentation, and customer communication.

Internal Branch and Service-Line Coordination

· Coordinate services provided by internal branches, regional operations teams, and specialized service lines.

· Partner with branch leaders to plan staffing, schedule work, resolve service issues, and maintain accountability.

· Ensure internal branch services meet customer expectations, contractual requirements, pricing agreements, and service-level commitments.

· Facilitate communication between site teams, branch operations, account leadership, and customer representatives.

· Clarify ownership and responsibilities when multiple internal teams support the same location.

· Review branch service performance, labor utilization, response times, cost, and quality.

· Escalate and resolve recurring performance or coordination issues.

· Support the development of standardized processes for engaging internal branch resources across the portfolio.

· Identify opportunities to leverage self-performed capabilities and reduce unnecessary subcontracting.

Vendor and Supplier Management

· Manage third-party vendors and subcontractors supporting the regional portfolio.

· Participate in vendor selection, qualification, onboarding, and performance evaluation.

· Review vendor scopes, pricing, service agreements, proposals, and contract requirements.

· Monitor vendor performance against service-level agreements, response times, quality standards, safety requirements, and customer expectations.

· Conduct regular vendor performance reviews and implement corrective actions when necessary.

· Coordinate vendor activities with site teams, internal branches, procurement, finance, and customer stakeholders.

· Resolve vendor-related issues involving service quality, invoicing, pricing, scheduling, documentation, or compliance.

· Validate that completed vendor work meets scope, quality, and billing requirements.

· Identify opportunities for vendor consolidation, cost reduction, improved terms, and service standardization.

· Ensure vendors maintain required insurance, licensing, safety documentation, background checks, and customer-required credentials.

· Bachelor’s degree in Facilities Management, Engineering, Business Administration, Operations Management, Construction Management, or a related field, or equivalent relevant experience.

· Five or more years of progressive experience in facilities management, property operations, engineering, maintenance, or integrated facilities services.

· Experience managing multiple customer locations, facilities, or branches.

· Experience leading frontline employees, technical teams, and site-based personnel.

· Experience managing subcontractors, vendors, and service providers.

· Working knowledge of building operations, preventive maintenance, work-order management, and facilities service delivery.

· Experience managing budgets, forecasts, labor costs, vendor expenses, and financial performance.

· Strong customer-service, communication, leadership, and problem-solving skills.

· Ability to travel regularly between assigned sites.

· Ability to manage competing priorities and respond effectively to urgent operational needs.

· Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Teams.

· Experience using a CMMS, work-order platform, or facilities-management technology.