Regional Loyalty Lead - Ohio
Summary
Drive loyalty performance in Ohio stores by training teams, analyzing credit performance, and executing in-store initiatives to boost customer engagement and sales.
About the Role
As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.
What You’ll Do
Routinely visit stores within designated markets to host a variety of in-store training and conduct observations
Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors
Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory
Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers
Develop New Hire training plans within stores to ensure a Culture of Credit from day one
Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources
Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement
Utilize associate performance reports to provide consistent associate recognition
Communicate reporting and engagement opportunities to TLMs
Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices
Actively drive and support credit performance in stores during key timeframes
Additional task may be assigned
What Skills You Have
Required
Retail store management experience, with a demonstrated track record of delivering results and building strong teams
Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity
Ability to collaborate and work cross-functionally
Strong customer focus and customer-centric mindset
Proactive, self-starter who can work well both independently and as part of a team
Preferred
3+ years related experience
College degree
Retail experience
Special Requirements
Remote location, you will need to be self-guided and results-focused
75% travel within designated territory