Regional Operations Specialist

• Do you enjoy working with people, solving problems, and keeping complex processes running smoothly?
• Are you looking to grow your career in a dynamic, international team where your contributions make a real impact?
• Would you like to be part of a growing global IT company that invests in its employees?

Practical Information

Location: Belgrade, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Visa status: Valid working visa for Serbia | Language requirements: Fluent/professional English, French and Serbian, written and verbal

As our new Regional Operations Specialist, you will support SoftwareOne's local Procurement and Sales teams by securing publisher quotations, maintaining accurate ERP data, and ensuring timely processing in line with agreed SLAs. Acting as a key link between SoftwareOne's subsidiaries and a global network of publishers and suppliers, you will help drive efficiency, accuracy, speed, and cost savings across the procurement process. Working closely with the Procurement Team Leader, Global Service Owner, and international stakeholders, you will contribute to a seamless customer experience and support business growth. As part of one of the fastest-growing teams in the Global Service Delivery Center, you will help strengthen the operational backbone of SoftwareOne's Software Portfolio Management strategy.

Key Responsibilities

• Source, organize, and manage quotations from publishers and suppliers, ensuring timely and accurate support for procurement activities
• Build and maintain strong relationships with publishers, distributors, and other external partners, including leading negotiations to secure optimal commercial outcomes
• Research and gather relevant information to support procurement requests and informed decision-making
• Provide responsive support to customers, partners, sales representatives, and internal operations teams, ensuring requests are handled effectively and within agreed timelines
• Collaborate with internal and external stakeholders to meet procurement objectives and deliver high-quality customer experience
• Manage multiple priorities simultaneously while maintaining accuracy, efficiency, and adherence to best practices and service standards
• Contribute to continuous improvement initiatives, take ownership of new responsibilities, and perform additional duties as assigned to support team and organizational goals