Regional Program Executive - Freight

Position Summary

A regional logistics operations role focused on air and ocean freight, process improvement, SOP development, stakeholder coordination, and IT system enhancements.

Job Scope:

• Represent operations in dealings with internal and external stakeholders.

• Manage stakeholder expectations and ensure timely completion of project deadlines.

• Develop and document Standard Operating Procedures (SOPs) and process flowcharts.

• Conduct internal and external training for operational staff.

• Coordinate with the IT team on system enhancements and integration.

• Manage testing for IT projects.

• Provide support for daily operational issues.

• Maintain regional SOPs and ensure alignment across internal and external operations.

• Prepare daily, weekly, and monthly reports, including customer KPI reports.

• Respond to customer requests in a timely manner.

• Act as a control tower for communication between internal teams and external customers.

• Work with the Operations Manager to identify and implement operational improvements.

• Conduct internal operational training when new customer requirements arise.

• Maintain good customer relationships.

• Support ad hoc quotations when required.

• Travel overseas when required.

Requirements

• Strong knowledge of either air or ocean freight is mandatory, while familiarity with trucking and logistics operations will be an advantage.

• Good operational knowledge of supply chain management (SCM) and processes involving air and ocean freight transportation.

• Minimum 3 years of freight forwarding experience; regional experience will be an advantage.

• Good communication and interpersonal skills.

• Proficient in Microsoft PowerPoint, Excel, Word, and Visio.

• Knowledge of EDI and common IT terminology.

• Good written and spoken English.

Working hours:

Mon to Fri 8.30am - 6pm