Regional Technical Manager

The Regional Technical Manager is responsible for strengthening and scaling technical service capability across the region. This role focuses on improving diagnostic quality, reducing repeat failures, and developing technician expertise to ensure consistent, high-quality service outcomes across all locations. The RTM serves as a senior technical resource and escalation point, while driving long-term capability through coaching, standardization, and continuous improvement.

Objectives: Improve the consistency, reliability, and overall stability of service outcomes across all locations, while shifting the organization from reactive issue resolution to proactive capability building through stronger technical expertise, early issue identification, and continuous improvement.