Regionalized Call Center Triage Registered Nurse (RN)

Regionalized Call Center Triage RN- Remote/hybrid work possible

Valley Health Partners, Allentown, PA

Summary:

Triages incoming calls in an ambulatory setting from patients, makes clinical decisions based on protocols, and communicates with supporting clinical manager, and providers. Provides telephone advice and decision support services. Identifies clinical escalation and provides effective resolutions.

Education:

• Required: Graduate of an accredited Nursing program and licensed in the state of Pennsylvania
• Preferred: Bachelor’s Degree in Nursing, Public Health, or relevant field

Experience:

• One year experience as a Registered Nurse
• Three-five years’ experience as a Registered Nurse in a pediatric setting, School Based Health Program, or Federally Qualified Health Center, preferred.
• 1 year of call center triage experience, preferred.

Licensure:

• Active/current Registered Nurse license and Basic Life Support (BLS) required.

Benefits:

• Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.
• 403b Retirement Plan with generous company match
• Paid Time Off for holidays, vacation, sick & personal days
• Employee Assistance Program
• Tuition Reimbursement