Registrar Assistant

SUMMARY

In support of the university’s mission and objectives, the Registrar Assistant serves as the first point of contact in the Registrar’s office, assists students with course registration, and processes documents efficiently. This role includes managing student records, handling inquiries, and supporting Registrar events and functions. This position also provides backup support to ensure smooth office operations.

---

Customer Service

• Greets and welcomes those entering the office in a friendly manner and provides answers or assistance as needed.
• Promptly answers Registrar main phoneline, screens and routes calls as needed, and returns missed calls daily.
• Directs students to the appropriate colleague for appointments or assistance.
• Answers general questions regarding policies and procedures.
• Accesses student data to provide initial assistance in answering questions.
• Addresses registration-related inquiries, conflicts, and issues promptly and effectively, collaborating with relevant stakeholders to find solutions.
• Assists in entering student registration information into the university's registration system, ensuring completeness and accuracy of course selections, class times, and instructor assignments.
• Maintains detailed records of student registration activity, correspondence, and student withdrawal decisions for future reference and reporting purposes.
• Manages e-mails in the Registrar inbox.
• Assists the Registrar with supply orders, departmental requisitions, work orders, and purchasing reconciliation.

Document Processing

• Manages incoming and outgoing mail and assists with the packaging and mailing of diplomas.
• Distributes academic forms received to the appropriate colleague(s) and assists with processing forms, as needed.
• Maintains student academic records and files, scans and indexes paper documents.