Regulation Support Officer
Contract Type: 18 months temporary Contract
Working Hours: 37 hours per week
Worker Type: Hybrid Worker - minimum attendance at the office 1 day per week
Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro rata for part-time)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Safer Housing Proactive Enforcement is looking for an organised and customer-focused individual to support officers investigating unlicensed properties within the City Boundary, focusing primarily on properties requiring Selective Licences. The role involves speaking with Landlords by telephone, providing updates and guidance, maintaining accurate records, and managing case information across a variety of systems.
The successful candidate will have strong communication skills, excellent attention to detail, and the ability to organise and prioritise a busy workload. You will work closely with colleagues and Managers to ensure positive results are achieved.
Experience in housing, customer service, or administration is desirable, but most importantly, we are looking for someone who is compassionate, professional, and committed to delivering excellent customer service.
You will be responsible for maintaining accurate records, completing various workstreams and spreadsheets and offering a high‑quality, efficient service, whilst managing competing priorities is a key part of this role.
About You
The ideal candidate will have:
- Ability to plan and manage a reactive workload to meet legislative and corporate deadlines
- Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook
- Capable of working in a team environment.
- Capability to work in a fast-paced business environment using own initiative to prioritise workload
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Mel Little, Regulation Support Manager by email at melanie.little@nottinghamcity.gov.uk
Closing Date: Noon Friday 2nd October 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Week Commencing 19th October 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre:
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