Relationship Manager Field Sales Client Servicing Kolkata 10

Relationship Manager Field Sales Client Servicing Kolkata 10 Company: Infocom Network Job Location: Kolkata, West Bengal, India Employment Type: Full-time Experience Required: 1 - 5 years TradeIndia, 1 - 5 years Jobs Description: We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining positive customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts. Roles & Responsibilities: Roles and Responsibilities Client Servicing & Relationship Management Build trusted relationships with assigned clients and act as their primary point of contact. Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged. Understand client business goals and suggest relevant solutions to help them achieve better results. Share product/service updates, recent features, or add-on offerings to keep clients informed and interested. Retention & Renewals Drive timely contract renewals and ensure minimal client churn. Track client usage, engagement levels, and overall satisfaction to ensure high retention. Provide clients with ROI-driven insights to reinforce the value of our services. Upselling & Cross-Selling Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. Collaborate with internal teams to customize offerings as per client needs. Collaboration & Reporting Coordinate with support, operations, and product teams to resolve client queries quickly. Maintain accurate records of all client interactions, renewals, and account activities in CRM. Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution. Skill Set Requirement: Communication skills Information gathering and management Persuasiveness Negotiation skills Stress tolerance High energy levels Self motivation .