Relationship Manager

Role Overview

The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.

• Serve as the primary point of contact for assigned customers/accounts.
  

• Build and maintain strong, long-term client relationships.
  

• Understand client needs, preferences, and purchase patterns.
  

• Drive upselling, cross-selling, and repeat business.
  

• Coordinate with Sales, Operations, Logistics & Customer Support teams.
  

• Track order status, delivery timelines, complaints & resolutions.
  

• Maintain CRM data, client records, follow-ups & meeting schedules.
  

• Conduct periodic client reviews, feedback discussions & retention plans.
  

• Prepare reports—sales pipeline, customer engagement, churn analysis.
  

• Ensure high customer satisfaction and service excellence.
  

Requirements

• Bachelor’s degree—Business, Marketing, Management, or related field.
  

• 1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
  

• Strong communication, negotiation & relationship-building skills.
  

• Ability to manage multiple accounts and deadlines.
  

• Proficiency in CRM tools, Excel, and reporting.
  

• Problem-solving mindset with customer-first attitude.
  

• Fluency in English + regional language preferred.
  

Benefits

Competitive salary

Open Door Policy

Work in a pleasant environment with little hierarchy

Dynamic working environment in a growing firm

Freedom to innovate and learn new things