Relationship Manager
Title: Partner Account Manager
Department: Relationships Management
Location: GCC
Remote status: On-site
Employment type: Full-time
About Unipal
Unipal is a youth discounts and experiences platform. We connect the youth with the brands and universities that matter to them. We are based in Bahrain, operate in Saudi Arabia and Oman, and are growing across the region.
About the role
Our Partnerships team brings brands to Unipal. Relationship Management makes them grow. As Senior Relationship Manager, you will own our key accounts: the brands that matter most in business value, revenue, and transactions. You will know each brand inside out, from its market share to where it spends its marketing budget, and use the measurable value Unipal brings to grow the partnership and the revenue it generates. You will work closely with Marketing, Operations, and Partnerships.
What you will do
Own a portfolio of key partner accounts: the day-to-day relationship, account health, and retention
Grow revenue, transactions, and ROI for every brand in your portfolio
Know each brand's business: market share, ad spend outside Unipal, and the value it gets from us
Lead renewals and agree commercial terms within set margins
Spot upsell and expansion opportunities and close them
Plan campaigns and activations for your accounts with Marketing, and make sure they land on brief and on time
Flag quiet or at-risk accounts early and run recovery plans
Keep partner records, activity logs, and pipeline data accurate, and report on your portfolio on time
Take handovers from Partnerships and get new partners live to standard
Set the example for junior Relationship Managers
What you bring
3–5 years in account management, client service, partnerships, or operations
A track record of growing revenue from existing accounts
Able to manage multiple accounts and deadlines at the same time
Comfortable with pipeline management and forecasting
On top of your numbers: you notice when one is missing
Hands-on and happy to wear multiple hats to hit your KPIs
Arabic and English
Nice to have
Experience in a startup, marketplace, or loyalty and rewards business
Experience with brand marketing budgets or media buying
Experience working across GCC markets