Remote Call Center Representative
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within Brownsville, TX or cities within Cameron County.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Requirements
- 3 + years experience in a call center
- Associates Degree (Preferred ), High school diploma or equivalent is required
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
Benefits
TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
As published by workable · 16 questions · 7 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (4)
- Are you open to working full-time?
- How many years of call center experience do you possess?
- What is your highest level of education completed?
- What city do you reside in?
Pick from a list (5)
- Do you currently reside in Brownsville, TX or a city within Cameron County ?
- Are you a US Citizen? (Must be able to obtain required security clearance successfully)
- Do you have at least 3 years of call center experience?
- Do you have at least a high school diploma or equivalent?
- In the past five (5) years, have you been fired, asked to resign, separated by mutual agreement due to performance or conduct issues, from any employer? This does not include layoffs due to downsizing, contract loss, or similar circumstances.
Written answers (7)
- Are you able to work overnight shifts, typically from 10:00 p.m. to 6:00a.m.(Eastern Time?
- Are you available to work on weekends?
- Please write a paragraph (3–4 sentences) on how your experience aligns with this job posting.
- Are you able to work morning shifts, typically from 6:00 a.m. to 2:00 p.m.(Eastern Time)?
- Are you able to work mid shifts, typically from 2:00 p.m. to 10:00 p.m.?
- List any specialized skills or tools you used (e.g., CRM systems, call management software, ticketing platforms).
- Please provide your full residential address, including your county. This information will be used solely to determine and verify the appropriate wage rate under the Service Contract Act (SCA) and will not be used for any other purpose.