Remote IT Support and Incident Resolution Engineer
Summary
Entry-level (L1) networking remote field service engineer at NTT DATA Spain, providing remote technical support to clients: identifying and resolving incidents, restoring services within SLAs, documenting tickets, and coordinating with other teams while continually learning across diverse client environments.
NTT DATA in Spain seeks a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLAs.
As an entry-level role, you will use knowledge base articles, coordinate with other teams, document incidents, and continually learn to handle diverse environments. You will communicate effectively with clients, adapt to varying cultures, and contribute to service improvement initiatives.