Remote Operations Support Specialist
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Operations Support Specialist (100% Work From Home)
Full-Cycle Hourly Staff Recruiting (Part 1)
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Manages the end-to-end recruitment pipeline for commercial cleaning staff, keeping job postings active, updated, and optimized across job boards.
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Executes rapid candidate sourcing and same-day response protocols for all new applicant inquiries.
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Conducts high-volume outbound phone screens and text communications to vet candidate qualifications, schedule interviews with Field Managers, and confirm candidate attendance.
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Implements persistent follow-up cadences for silent or unresponsive candidates to maintain pipeline velocity.
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Maintains real-time accuracy across candidate tracking databases, logging applicant stages, interview outcomes, and hiring decisions daily.
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Facilitates new-hire onboarding paperwork and configures new employee accounts across corporate administrative systems.
Time Tracking, Payroll Reconciliation & Operations Reporting (Part 2)
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Oversees daily time-tracking records within Chronotek—identifying missed clock-in/out punches, overlapping shifts, and log errors to rectify discrepancies prior to payroll processing.
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Configures new employees, client job sites, and work schedules within the time-tracking platform, while deactivating departed personnel.
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Performs pay-period audits comparing approved hours in Chronotek against payroll system records (ADP, Paychex, Gusto), flagging discrepancies before payroll authorization.
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Serves as the primary point of contact for field cleaning staff via phone and chat—resolving inquiries regarding hours worked, pay rates, time-off requests, app troubleshooting, and schedule updates.
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Maintains CRM databases and confidential employee master files with strict data accuracy and privacy compliance.
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Authors, formats, and publishes comprehensive weekly operations reports in Google Sheets, analyzing raw workforce data using advanced formulas and pivot tables.
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US Operations & Recruiting Support Experience: 2+ years of experience working for a US-based company in a recruiting, HR operations, administrative, or operational support role.
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High-Volume Phone & Text Communication: High comfort and willingness to handle 3–5 hours of daily phone calls and text communications with candidates, field staff, and managers (including handling frustrated callers with composure).
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Advanced Google Sheets Data Skills: Expert-level proficiency in Google Sheets—including pivot tables, data filters, VLOOKUP/XLOOKUP functions, IF statements, conditional formatting, and custom report building from raw CSV data.
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Time-Tracking & Payroll Auditing: Practical experience managing time and attendance systems, auditing clock punches, identifying shift overlaps, and reconciling payroll summaries.
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Fast Software Adoption & Self-Direction: Demonstrated capability to learn new SaaS platforms, CRM tools, and time-tracking applications independently with minimal step-by-step instruction.
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Confidentiality & Detail Precision: Meticulous attention to detail with a proven track record of handling sensitive payroll, personal identification, and employee records confidentially.
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Fluent English Communication: C1/C2 advanced written and spoken English proficiency to communicate effectively with US management, field managers, candidates, and cleaning staff.
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Schedule Alignment: Full availability to work standard business hours (Monday – Friday, 9:00 AM – 5:00 PM ET).
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Remote Workspace Infrastructure: High-performance personal workstation, HD webcam, noise-canceling headset, and enterprise-grade high-speed internet connection in a quiet workspace.
Preferred Qualifications
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Direct experience recruiting or screening hourly, field-based workers (janitorial, warehouse, retail, hospitality, customer service, or field service).
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Hands-on experience with time tracking or payroll platforms (Chronotek, Paychex, ADP, Gusto, When I Work, Quickbooks Time).
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Prior experience working within a field service company (commercial cleaning, landscaping, HVAC, pest control, security, or property maintenance).
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!