Remote Support Engineer - AI-Driven Data Solutions

Precisely in Melbourne seeks a remote Technical Support Engineer to diagnose and resolve customer issues across our software stack. You will engage with customers via phone, email, and web, perform root-cause analysis, and drive problems to resolution while keeping stakeholders updated. Exposure to Docker, VMs, and web technologies is expected.

The role emphasizes customer satisfaction, on-call flexibility, and collaboration with cross-functional teams to improve support tools and processes.