【人資部】培訓副理 Assistant Training Manager

1. 協助識別各部門的培訓需求，與部門主管合作，制定年度及季度培訓計畫。
2. 設計並開發多樣化的培訓課程，包括新進員工訓練、服務技能、專業知識、領導力發展等，確保培訓內容符合酒店標準與行業趨勢。
3. 組織並執行各類內部培訓課程，包括講師安排、場地佈置、教材準備等。協調外部培訓資源，確保培訓活動順暢進行。
4. 建立培訓評估機制，追蹤培訓成效，分析數據並提出改進建議，確保培訓投資的回報。
5. 管理員工培訓檔案與紀錄，更新培訓資料庫。協助維護培訓相關的行政文件和報告。
6. 協助推廣酒店文化、品牌標準和服務理念。支持員工的個人發展計畫，激勵員工學習與成長。
7. 協助主管處理部門相關行政事務，並參與或領導特定的HR或培訓專案。

Training Needs Analysis & Planning
Assists in identifying training needs across various departments, collaborating with department heads to develop annual and quarterly training plans.

Curriculum Design & Development
Designs and develops a diverse range of training programs, including new hire orientation, service skills, professional knowledge, and leadership development, ensuring content aligns with hotel standards and industry trends.

Training Execution & Coordination
Organizes and executes various internal training courses, including instructor arrangements, venue setup, and material preparation.
Coordinates external training resources to ensure smooth training activities.

Training Effectiveness Evaluation
Establishes training evaluation mechanisms, tracks training effectiveness, analyzes data, and proposes improvements to ensure return on training investment.

Training Records & Management
Manages employee training files and records, updating the training database.
Assists in maintaining training-related administrative documents and reports.

Culture Promotion & Employee Development
Assists in promoting hotel culture, brand standards, and service philosophy.
Supports employee personal development plans, motivating staff learning and growth.

Administrative Support & Project Assistance
Assists supervisors with departmental administrative tasks, and participates in or leads specific HR or training projects.

Accountability
This position reports to the Assistant Director of Human Resources. The Assistant Training Manager is responsible for assisting in the planning, execution, and evaluation of the hotel's training programs, ensuring the enhancement of employee skills and maintenance of service quality, and supporting the hotel's talent development strategy. This role is crucial in fostering a learning organization culture and improving overall employee performance.