Renewals Manager
You will own the complete renewal lifecycle for a portfolio of customer contracts, from early engagement through signed agreements. You will develop renewal strategies, prepare proposals and pricing, negotiate commercial terms, identify expansion opportunities, and manage renewal risk. You will maintain accurate forecasts and CRM data while working with internal partners to support timely renewals.
Responsibilities
- Own the end-to-end renewal lifecycle for assigned customer contracts
- Develop and execute account-level renewal strategies to protect recurring revenue and reduce churn
- Prepare renewal proposals, pricing quotes, and contract documentation
- Lead commercial and contractual negotiations with customer stakeholders
- Identify and qualify upsell and cross-sell opportunities
- Monitor customer health, usage, and satisfaction signals to identify renewal risk
- Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM systems
- Collaborate with Sales, Customer Success, Finance, Legal, and Product to ensure timely renewals
Requirements
- Experience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing
- Background in B2B subscription-based businesses with a record of meeting or exceeding renewal and retention goals
- Experience managing a portfolio of renewal accounts at scale
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong Excel or Google Sheets skills for analysis and reporting
- Ability to manage customer stakeholder relationships, procurement processes, and commercial discussions
- Experience partnering with Sales, Customer Success, Finance, and Legal on renewals and contract terms
- Experience using customer health and usage data to identify and mitigate renewal risks
Benefits
- Health, financial, and well-being benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity compensation
- Employee Stock Purchase Plan
- Parental leave
- Home office support