Rental Shop Supervisor - Seasonal (18+) (Not Published)

WHAT WE ARE LOOKING FOR:

The ideal Rental Shop Supervisor for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team, providing support to our manager and front-line team. The right person will partner with the departments across the resort and create and maintain strong relationships with team members, managers, and leaders to ensure compliance and efficiency across the resort.

WHAT WE EXPECT FROM YOU:

• Effectively manage staff through respectful communication, clear expectations, relevant training, productive coaching, holding regular team meetings, and appropriate performance management
• Lead by example, be a positive example for team in action and attitude
• Delegate work as appropriate, stating clearly objectives and time-line requirements
• Monitor employees' successful completion of work
• Provide exceptional service, meeting SMC and hotel standards
• Ensure timely service for customers.
• Assist with hiring and training and scheduling of the rental team.
• Have a good knowledge of Tech Station and Sysmanager software.
• Maintain a clean and safe work environment.
• Collect and maintain organized safekeeping of all signed waiver forms.
• Perform post season inventory and designate definitions appropriately.
• Assist with the Retail Shop shift supervision as needed.
• Assist with rental and retail trainings.
• Input new rental inventory and assign spots and barcodes to new equipment .
• Use Yellow Dog and Simphony for data entry and changes needed in retail inventory
• Assist with Rental and retail orders.
• Attend buying showing to select inventory for next season.
• Review season and suggest changes for better guest experience.
• Maintain up to date shop practices and certifications for team.
• Ensure all equipment meets indemnification.
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, ie: Weekends, Holidays and Special Events

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures