REP ASSOC, HUMAN RESOURCES

Responsible for supporting Employee Relations (ER) and Industrial Relations (IR) activities to ensure compliance with company policies, Malaysian labor laws, Responsible Business Alliance (RBA) requirements, and organizational standards. The role serves as a key point of contact for employee concerns, disciplinary matters, investigations, employee engagement, and HR compliance initiatives.

Key Responsibilities Industrial Relations

• Support disciplinary processes including counseling, verbal warnings, written warnings, show cause letters, domestic inquiries, and termination documentation.
• Conduct preliminary investigations on misconduct, absenteeism, grievances, and workplace complaints.
• Maintain disciplinary records and ensure confidentiality of employee cases.
• Liaise with government agencies and external parties on labor-related matters when required.
• Support collective agreement administration and union-related activities.

Employee Relations

• Serve as a first point of contact for employee concerns and workplace issues.
• Facilitate employee engagement activities, communication sessions, CSR programs, and feedback initiatives.
• Support grievance handling and conflict resolution processes.
• Conduct exit interviews and assist with employee retention initiatives.
• Promote a positive and inclusive work environment.

Compliance & Governance

• Ensure compliance with labor legislation, company policies, and ethical standards.
• Participate in internal and external audits related to HR and compliance.
• Prepare reports and maintain proper documentation on employee relations activities.
• Support ethics, compliance, and awareness campaigns.

HR Operations Support

• Coordinate onboarding and offboarding activities related to ER/IR requirements.
• Maintain accurate employee records and documentation.
• Generate reports on absenteeism, disciplinary cases, employee turnover, and engagement metrics.
• Assist in policy communication and implementation.

Preferred Qualifications

• Experience in a manufacturing environment.
• Exposure to employee relations, disciplinary handling, or labor law matters.
• Knowledge of Responsible Business Alliance (RBA) requirements and compliance programs.
• Experience dealing with government agencies and labor authorities.

Key Competencies

• Employee Relations Management
• Conflict Resolution
• Investigation & Fact Finding
• Employment Law Knowledge
• Stakeholder Management
• Communication Skills
• Problem Solving
• Report Writing
• Attention to Detail
• Confidentiality & Integrity

Key Performance Indicators (KPIs)

• Timely closure of disciplinary and grievance cases.
• Employee complaint resolution effectiveness.
• Compliance audit readiness.
• Employee engagement participation rates.
• Accuracy and timeliness of HR reports.
• Compliance with labor laws and company policies

Required Qualifications

• Bachelor's Degree in Human Resources, Industrial Relations, Business Administration, Psychology, or related field.
• Fresh Graduate or up to 2 years of relevant HR experience.
• Basic knowledge of Employment Act 1955 and Industrial Relations practices.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications.
• Basic knowledge of Artificial Intelligence (AI) tools and applications to improve HR operational efficiency, employee engagement, data analysis, and reporting.
• Ability to handle confidential information with professionalism and integrity.

Preferred Qualifications

• Experience in a manufacturing environment.
• Exposure to employee relations, disciplinary handling, or labor law matters.
• Knowledge of Responsible Business Alliance (RBA) requirements and compliance programs.
• Experience utilizing AI-powered HR tools, HR analytics, automation platforms, or digital HR technologies.
• Experience dealing with government agencies and labor authorities.