Repair Operations Coordinator
Gables Engineering (a HEICO company) is seeking a highly organized, detail-oriented Repair Operations Coordinator to support our Maintenance, Repair, and Overhaul (MRO) operations. In this critical role, you will coordinate the repair lifecycle of aerospace components while serving as a key communication link between customers, engineering, production, quality, and logistics teams.
If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want to hear from you.
About Gables Engineering:
Gables Engineering is a leader in avionics controls and advanced cockpit solutions. We partner with airlines worldwide to deliver tailored solutions and OEM’s to provide advanced technology for next generation systems.
What You'll Do
As a Repair Operations Coordinator, you will play a vital role in ensuring repairs are processed efficiently, accurately, and in compliance with aerospace industry standards.
Key Responsibilities
- Coordinate and manage the full lifecycle of repair orders, from intake and evaluation through shipment and customer delivery.
- Support quotation activities and monitor repair progress to ensure customer and contractual requirements are met.
- Prepare, review, and maintain repair documentation, including:
- Work orders
- Certifications
- Invoices
- Shipping documents
- Traceability records
- Serve as the primary point of contact for customers regarding:
- Repair status updates
- Turnaround times
- Pricing and quotations
- Warranty determinations
- Escalation of critical AOG (Aircraft on Ground) situations
- Monitor customer communications through email and web portals, ensuring timely responses and prioritization of urgent requests.
- Maintain accurate information in customer portals and internal ERP systems.
- Partner with engineering, production, quality, and logistics teams to resolve issues, expedite repairs, and improve operational performance.
- Manage digital documentation processes, including scanning, indexing, and record retention.
- Identify and recommend opportunities for process improvements within repair operations.
- Support special projects and additional operational initiatives as assigned.