Reservations Agent

As a Reservations Agent, you will be the friendly voice and helpful guide behind every great guest experience. Your role is vital in ensuring smooth and efficient reservations while maximising revenue and delivering outstanding service.

• Handling all incoming reservation enquiries with professionalism and care

• Up-selling room types and packages to maximise occupancy and revenue

• Delivering warm, knowledgeable, and personalised service to every guest

• Answering phone calls within three rings—every time—with a smile in your voice

• Maintaining accurate booking records and updating guest profiles in the PMS

• Confirming guest requests and ensuring special preferences are communicated to the relevant departments

• Staying up-to-date with our rates, promotions, and loyalty program (Accor Live Limitless)

• Coordinating with Sales, Front Office, and other departments to provide a seamless guest journey

• Assisting with group bookings, quotes, and supporting front office operations when needed

• Performing critical daily admin tasks to keep everything running smoothly

• Australian working rights are mandatory. No visa sponsorship is available.

• A passion for hospitality and genuine desire to exceed guest expectations

• Strong communication and organisational skills

• Previous experience in a reservations or front office role preferred (but not essential—we’ll train the right person!)

• A team player with a proactive attitude and a keen eye for detail

• Knowledge of a Property Management System (PMS) is a plus

• Flexibility to assist other departments when required

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage